Data Deletion Instructions

Last updated: 1 August 2026

Published at chatify.chat/data-deletion. What we collect and why is covered in our Privacy Policy.

You can ask us to delete your data at any time, free of charge. To make a request, email support@chatify.sg with the subject line “Data deletion request”. The steps below tell you what to include.

If you messaged a business that uses Chatify

Chatify is the messaging tool a business uses to talk to its own customers, so your conversation lives in that business’s account. We will action your request and pass it on to the business that holds it.
  1. Email support@chatify.sg from any address, or write to us from the same channel you messaged on.
  2. Tell us which business you messaged.
  3. Tell us how you messaged them — the WhatsApp phone number, Instagram handle or Facebook Page you used — so we can find the right conversation. This is the identifier the messaging platform gives us, and it is how your records are stored.
  4. Say that you want your data deleted.
We do not ask you to create an account or sign in to make this request.

If your business uses Chatify

An account owner can request deletion of the whole workspace — its conversations, contacts, knowledge and team logins.
  1. Email support@chatify.sg from the email address on your Chatify account.
  2. Name the workspace you want deleted.
  3. Confirm whether you want the entire workspace removed, or only specific customer records.
We ask that the request comes from an account owner so that one team member cannot erase a business’s records on everyone else’s behalf.

What gets deleted

  • Messages and conversation history, including voice notes, images and files sent in the chat.
  • The contact record — the phone number or platform-scoped user ID, display name, tags and notes.
  • Details given to the assistant to complete a request, such as a name, class, booking or rental.
  • For a whole-workspace deletion: the business’s knowledge, uploaded documents, team accounts and logins.
We delete or irreversibly anonymise the data. We may keep a limited record where the law requires it — for example a billing record we are obliged to retain — and if so we will tell you what was kept and why.

How long it takes

We acknowledge requests within 5 business days and complete them within 30 days. If a request will take longer because the business that holds your conversation needs to act on it, we will tell you and keep you updated.

Deleting data held by Meta

Deleting your data from Chatify does not remove the copy of the conversation in your own WhatsApp, Instagram or Messenger app, which is held by Meta rather than by us. Delete that from within the app, or through your Meta account settings.

Contact

Questions about a deletion request, or about this page? Email support@chatify.sg.